| Home >> Services |
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| Services |
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| 1. Call logging Facility |
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We have dedicated 2 lines for services apart from 5 hunting
lines to log the calls and 3 dedicated customer co-ordinators. |
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| 2. Emergency Call logging |
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We have focused call co-ordinator in case of emergency request by customers to provide faster response. |
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| 3. Help desk |
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We have dedicated help desk co-ordinator to cater to the customer questions and on line help to resolve machine problem queries. |
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| 4. Inventory Management |
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Inventory Management of spare parts and consumables through Bin Management, stock register maintenance, part consumption monitoring, inventory planning and replacing spares. |
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| 5. Service Strength |
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We have dedicated customer focused 25 engineers who are well trained and responding to machine problem with a back up support of professionally trained and well backed by 2 technical specialists from technical support team. |
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| 6. Performance Management |
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Regular daily Review of performance at different levels. Tracking and Reporting systems major performance like Response Time, m/c Quality Performance Broken call etc. |
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Customer Satisfaction Management:Selling of service contract to customers. |
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Systemized process to ensure all customers issue and captured & close looping of all issues being done & conducting service camps, customer care visits/customer care call done to close customer issues. |
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Service Contract Management.
Selling of service contract to customers. |
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Concept of Self-Management. |
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Self managed work group way of working where small empowered teams of 8 to 10 individuals, who manage their Performance, Track and Conduct Weekly meetings, review performance etc. |
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Equipment Installation and initial care. |
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A process to install the equipment and tracking. Ensure install care over phone, visit are made to ensure the first impression is created and made sure customer is satisfied. |
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| 7. Collection Team |
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We have dedicated team of accounts who will be able to resolved all queries of billing on accounts in supervision of collection team. |
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| 8. Toner Delivery System |
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